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A path through the work

Understand the work

Capture expertise, constraints and the real problem before choosing a solution.

Before you start

Choose one real project and identify who can approve decisions. Gather what you already know, note what is missing, and remove private information from shared examples. Follow the steps in order, or start with the part you need.

What you will leave with

A shared account of the work, its constraints and the decisions that matter.

  1. Exploration workshop

    A facilitated session to identify the problem, constraints and next decisions.

  2. Product workshop

    Map user needs and journeys to decide what a product should do.

  3. Operations workshop

    Map current processes, bottlenecks and opportunities for improvement.

Check the handoff

Can the next person explain the decision, find the source, and check the result? If not, fill in what is missing before starting the next step.